Who is this training for?
- IT Support Specialist
- Help Desk Technician
- Field Technician
- Level I Support Specialist
- Office Support Specialist
- Associate Network Engineer
- Systems Support Technician
- Junior Systems Administrator
Training objectives
- Operating Systems
- Security • Software Troubleshooting
- Operational Procedures
Summary
CompTIA A+ validates the skills required to install and configure end-user devices and software, connect devices to networks, perform basic cybersecurity mitigations, troubleshoot common issues to diagnose and resolve issues, and demonstrate basic knowledge of scripting, cloud, and virtualization.
Course outline
Lesson 1: Configuring Windows
- Configuring Windows User Settings
- Configuring Windows System Settings
Lesson 2: Managing Windows
- Using Management Consoles
- Using Performance and Troubleshooting Tools
- Using Command-Line Tools
Lesson 3: Identifying Operating System Types and Their Features
- Explaining Operating System Types
- Comparing Windows Editions
Lesson 4: Windows Support
- Perform operating system installations and upgrades
- Install and configure applications
- Troubleshoot Windows operating system
Lesson 5: Managing the Windows network
- Managing the Windows network
- Troubleshooting the Windows network
- Configuring Windows security settings
- Managing Windows shares
Lesson 6: Managing Linux and macOS
- Identifying Linux features
- Identifying macOS features
Lesson 7 : Configure SOHO Network Security
- Explain Attacks, Threats, and Vulnerabilities
- Compare Wireless Security Protocols
- Configure SOHO Router Security
- Summarize Security Measures
Lesson 8: Managing Security Settings
- Configure Desktop Security
- Configure Browser Security
- Troubleshoot Desktop Security Issues
Lesson 9: Mobile Software Support
- Configure Mobile Operating System Security
- Troubleshoot Mobile Operating System and Application Software
- Troubleshoot Mobile Operating System and Application Security
Lesson 10: Using Assistive Tools and Scripts
- Using Remote Access Technologies
- Implement Backup and Recovery
- Explain Data Processing Best Practices
- Identify Basics of Scripting
Lesson 11: Implementing Operational Procedures
- Setting up documentation on best practices
- Using good communication techniques
- Using common safety and environmental procedures
Approach and methodology
Operational approach, focused on operating system management, basic security, and software troubleshooting, using hands-on exercises and user support scenarios.
Recommendations
It is recommended that participants possess:
- knowledge equivalent to the content of CompTIA A+ Core 1 (220-1101) or comparable experience in an IT environment
- 9 to 12 months of hands-on experience in computer support, help desk, or professional use of computer systems (CompTIA recommendation)
- A basic understanding of operating systems, simple networking, computer security, and troubleshooting procedures.
Certifications
Related Exam: CompTIA A+ Core 2 (220-1102) Certification Earned: Part of CompTIA A+ ® Certification (must be combined with Core 1) Course Link: Direct Exam 220-1102 Prep.
LEGAL NOTICES
© CompTIA
© AFI par Edgenda. All rights reserved.
