ITIL®4 - Foundation with exam

• Newcomers to service management
• Managers and future ITSM managers
• People working in the field of IT (digital, product, development) closely related to service management
• People with an ITIL® certification who want to update their knowledge

ITIL® 4 is an evolution of ITIL® v3, providing a convenient and flexible transition that enables organizations to adopt new ways of working, according to the demands of the modern digital world. This update to ITIL® reflects the complex and fast-paced environment we live in, new ways of working and emerging practices. These new ways of working are essential not only for ITSM professionals, but also for a large number of professionals working in the world of digital transformation. The goal of ITIL® 4 is to provide organizations and professionals with a comprehensive guide to managing technological information in a modern service economy. ITIL® 4 Foundation is the introductory course for the ITIL® certification in IT Service Management (ITSM). This course is an introduction to ITIL® 4. It teaches participants a new approach to IT service management based on a Service Value System (SVS). ITIL® 4 helps upgrade IT service management knowledge by rethinking multiple ITSM practices in a broader context of customer experience, value streams, and digital transformation. A large part of the training consists of linking ITIL® to new ways of working, such as Lean, Agile and DevOps.

Duration: 2 days (including the exam).

An interactive approach consisting of readings, discussions and experience sharing preparing participants for the ITIL® 4 Foundation certification and providing them with practical knowledge that they can then apply in the workplace.