ITIL® 4 Specialist – Drive Stakeholder Value with exam

• Anyone who wants to upgrade their service management knowledge
• Managers and aspiring ITSM managers
• ITSM professionals who manage and onboard stakeholders, focus on the customer experience and journey, or are responsible for maintaining the relationship between partners and vendors
• ITIL® certification holders who want to update their knowledge

ITIL® 4 focuses on a new form of IT service management, focused on consumer experience, value streams, digital transformation and the latest ways of working, such as Lean, Agile and DevOps.

The ITIL® 4 - Drive Stakeholder Value certification allows students to understand all types of engagements and interactions between a service provider and their customers, users, suppliers, and partners, including the mapping and key concepts of customer experience (CX) and user experience (UX).

The ITIL® 4 - Drive Stakeholder Value exam assesses whether you have a sufficient understanding of ITIL® 4 principles of all types of engagements and interactions between a service provider and their customers, users, suppliers, and partners.

The ITIL® 4 - Drive Stakeholder Value certification is one of the prerequisites for the ITIL® 4 Managing Professional designation, which assesses the technical and practical knowledge of IT departments, teams and workflows.

Our team of trainers includes professionals who work daily in environments where these practices support the co-creation of value. Our training includes examples, simulations and case studies related to the realities of today's organizations. Duration: 3 days (excluding the exam).

The training uses an approach focused on customer experience and value co-creation, based on scenarios and journey maps. It combines practical workshops (customer journey, service design, customer relations) and exchanges of experiences. The facilitator acts as a customer-oriented facilitator, helping to translate ITIL® concepts into concrete practices. Each student will receive an ITIL® 4 - Drive Stakeholder Value workbook in electronic format (PDF) that contains all presentation materials, lecture notes, case studies, and sample exams. An interactive approach including readings, discussions and experience sharing will prepare participants for the ITIL® 4 - Drive Stakeholder Value certification and provide them with the practical knowledge needed in their work.