ITIL® 4 Specialist – Create, Deliver & Support with exam

• Anyone who wants to improve their knowledge of service management
• Managers and aspiring ITSM managers
• ITSM professionals who manage the IT operations of products and services and those responsible for end-to-end delivery
• ITIL® certification holders who want to update their knowledge

ITIL® 4 focuses on a new form of IT service management, focused on consumer experience, value streams, digital transformation and the latest ways of working, such as Lean, Agile and DevOps.

The ITIL® 4 Create, Deliver and Support certification enables students to understand how to integrate different value streams and activities in order to create, deliver and support IT products and services and use relevant practices, methods and tools.

The ITIL® 4 Create, Deliver, and Support exam assesses whether you have a sufficient understanding of the principles outlined in the training syllabus to earn the ITIL® 4 Create, Deliver, and Support certification.

The ITIL® 4 Create, Deliver and Support certification is one of the prerequisites for the ITIL® 4 Managing Professional designation, which assesses the technical and practical knowledge of IT services, teams and workflows.

Our team of trainers are professionals and they work daily in environments where these practices support the co-creation of value. Our training includes examples, simulations and case studies related to the realities of today's organizations.

The training is based on an operational and value-stream-oriented approach, combining case studies and service design. It mobilizes hands-on workshops on value streams, ITIL® practices, and cross-team collaboration to anchor learnings. The facilitator acts as an operational facilitator, helping to optimize value creation and delivery. Each student will receive an ITIL® 4 Create, Deliver, and Support workbook, in electronic format (PDF) that contains all presentation materials, lecture notes, case studies, and sample exams. An interactive approach including readings, discussions and experience sharing will prepare participants for the ITIL® 4 Creating, Delivering and Supporting certification and provide them with the practical knowledge needed in their work.