Who is this training for?
- IT Support Specialist
- Help Desk Technician
- Field Technician
- Level I Support Specialist
- Office Support Specialist
- Associate Network Engineer
- Systems Support Technician
- Junior Systems Administrator
Training objectives
- Mobile Devices
- Networking
- Computer Hardware
- Visualization and Cloud Computing
- Hardware and Network Troubleshooting
Summary
CompTIA A+ validates the skills required to install and configure end-user devices and software, connect devices to networks, perform basic cybersecurity mitigations, troubleshoot common issues to diagnose and resolve issues, and demonstrate basic knowledge of scripting, cloud computing, and virtualization.
Course outline
Lesson 1: Installing Motherboards and Connectors
- Explaining Cable Types and Connectors
- Installing and Configuring Motherboards
- Explaining Legacy Cable Types
Lesson 2: Installing System Devices
- Installing and Configuring Power Supplies and Cooling
- Selecting and Installing Storage Devices
- Installing and Configuring System Memory
- Installing and Configuring CPUs
Lesson 3: Troubleshooting Computer Hardware
- Applying the Troubleshooting Methodology
- Configuring the BIOS/UEFI
- Troubleshooting Power and Disk Problems
- Troubleshooting System and Display Problems
Lesson 4: Comparing LAN Hardware
- Comparing Network Types
- Comparing Network Hardware
- Explaining Network Cable Types
- Comparing Wireless Network Types
Lesson 5: Configuring Network Addressing and Internet Connections
- Comparing Internet Connection Types
- Using TCP/IP Basic Concepts
- Comparing Protocols and Ports
- Comparing Network Configuration Concepts
Lesson 6: Supporting Network Services
- Summarizing Services Provided by Networked Hosts
- Comparing Internet Devices and Embedded Devices
- Troubleshooting Networks
Lesson 7: Summary of Virtualization and Cloud Concepts
- Summarize Client-Side Virtualization
- Summarize Cloud Concept
Lesson 8: Mobile Device Support
- Configure Mobile Devices and Devices
- Configure Mobile Device Apps
- Install and Configure Laptop Hardware
- Troubleshoot Mobile Device Issues
Lesson 9: Support for Print Devices
- Deploy Printers and Devices
- Replace printing device supplies
- Troubleshoot printing device issues
Approach and methodology
Hands-on, technical support-oriented approach, promoting learning through hardware manipulation, basic network configuration, and application of troubleshooting methodologies.
Recommendations
- 9 to 12 months of practical experience in computer support or professional use of digital technologies (not mandatory)
- Abasic understanding of the operation of a computer, peripherals and simple networks
- General comfort with technological environments (PCs, mobile devices, common software).
Certifications
Related Exam: CompTIA A+ Core 1 (220-1101)
Certification Earned: Part of CompTIA A+ ® Certification (must be combined with Core 2)
Course Link: Direct Exam 220-1101 Prep.
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