Communicating clear expectations

• Managers at all levels
• Team leaders and supervisors
• Leaders called upon to delegate, supervise or reframe expectations
• Anyone in an influential role requiring clear communication

In a management context where expectations are numerous, priorities change and interactions constant, many mobilization and performance issues are rooted in implicit, poorly formulated or misunderstood expectations. When left unclarified, these expectations lead to frustration, tension, and loss of efficiency for both teams and managers. Lasting 3.5 hours, this training allows managers to take a step back from the way they communicate their expectations and to experiment with concrete tools to gain clarity and impact. Through hands-on activities, real-life role-plays, and peer-to-peer exchanges, participants develop more intentional, consistent, and engaging communication, fostering accountability and collaboration within their team. As Brené Brown, a renowned leadership researcher, reminds us: "Clarity is a form of generosity." This training equips managers to create clear benchmarks, reduce grey areas and support sustainable performance based on shared expectations.

This training favours an experiential and participatory approach, focused on the real situations experienced by managers. Participants alternate between individual reflections, exchanges in pairs or sub-groups and discussions in plenary in order to strengthen awareness and the integration of learning. The tools proposed are directly applicable in a management context and allow participants to clarify their expectations, better structure their communications and strengthen the accountability of their team. The training concludes with a concrete commitment, promoting the transfer of learning into everyday professional life.